Client Services
In addition to offering our clients the highest
quality testing, we are committed to providing exceptional customer
service. ViroMed scientists are available for consultations, and clients
are encouraged to call any time they have a question or special concern.
We pride ourselves on being an accessible, invaluable partner and
resource.
Contacts
ViroMed’s main telephone number is (952) 563-3300. Outside of the Twin Cities area, please call
(800) 582-0077. The client services fax number is (952) 939-4012. All questions regarding testing
services and pricing should be directed to your ViroMed Account Manager. Routine matters, such as
test results, printer operation, and requests for supplies, are handled by ViroMed's Client Services
Representatives.
Hours
ViroMed’s client services hours are 7:00 a.m. to 5:00 p.m. (Central time), Monday through
Friday. On-call staff is available outside the normal schedule.
Client Supplies
Test Request Forms
ViroMed has special test request forms designed
specifically for use by tissue bank clients.
Request forms are revised as new testing services are added to ViroMed's test menu. For
specialized testing or for new tests not preprinted on the forms, clients may simply write in
their request in the spaces provided.
Fully customized test request forms may be formatted to meet a client’s specific needs or
testing requirements. For more information, please contact your Account Manager.
To order a supply of ViroMed's test request forms pre-printed with client data, please
contact Client Services.
Sample Transport Supplies
Supplies for collection and transportation of donor samples being shipped to ViroMed can be
ordered by calling ViroMed Client Services or by faxing a completed
Donor Supply Request Form
to ViroMed Client Services at (952) 939-4012.
Test Result Reporting
Reports can be delivered to clients in a variety of formats including autofax and on-line
reports. Additionally, ViroMed can accommodate requests for situations in which reports
need to be delivered to multiple sites for a given donor tissue.
Client Audits
Audits of ViroMed's facilities can be arranged through your Account Manager. We welcome the
opportunity for clients to see first hand our advanced laboratory capabilities, scientific
expertise, and quality systems.
ViroMed's accreditation &
registration certificates.
